Frequently Asked Questions

Q -What kind of promotional products do you offer?

A -As a UK promotional products distributor, we offer a wide range of promotional products that can help businesses and organisations to promote their brand, products or services. Why not explore our best-selling categories for inspiration, or look at our industry merchandise ideas? Our experienced account management team are always here to help. You can call us on 0116 298 2555 or reach out on live chat

Q - How can I request a quote for a promotional product?

A -When exploring our merchandise website and looking for a quotation, you can complete the 'quote me' request. If you want a bespoke quote or want to explore the promo item's spec or delivery times, call our team on 0116 298 2555. Our account management team will come back to you within hours.

Q -Can I request a sample of a product before I place an order?

A - We always advise on a promotional product sample before committing to an order to ensure the item is correct for you. The sample can be posted and will arrive unbranded. If you want to see your logo or message laid out for a product, we can help with our free artwork-proof service. Particular high-value promotional technology or premium branded products will incur a sample charge. Reach out to our team on 0116 298 2555 for confirmation.

Q - How long does it take to receive my order once it's placed?

A - We advise on the printed promo lead times from order to delivery. As our print and products are a blend of 'off the shelf' items ready to print to custom-made items, such as our enamel trolley coin keyrings or PVC promotional products, lead times can vary greatly. Our average promo delivery time for UK stock items is 5 -10 working days. Need a promotional giveaway in a hurry? Take a look at our express promotional products section, which can be delivered within 3 - 5 days. We can also assist you with alternatives that can work in time for your event. Why not give our team a call on 0116 298 2555?

Q - Do you offer rush promotional orders or expedited shipping options?

A - Yes, we can. As experts at express printed products from 3 working days, we have plenty of options from express printed pens to express printed event bags. Why not take a look at our express merchandise options here?

Q - What are your minimum order quantities?

A - Due to custom print, engrave, or embroidery runs, the minimum quantities for each unique promotional item vary greatly. Our product webpage will show the smallest amount available with customisation. Need extra help? Our team can be reached on 0116 298 2555

Q- Do you offer any eco-friendly or sustainable promotional products?

A - We are passionate about eco merch. With one of the largest eco promo selections online, you can explore promo made from bamboo, wheat straw, recycled materials and more here

Q - Do you offer any discounts for bulk orders?

A - If you are looking for a volume quotation on a selection of promotional products, our team can help assist with a scale quotation, where we can offer additional savings to your order on volume. Need to discuss? Give our team a call on 0116 298 2555

Q - How do I place an order with The Branded Company?

A - Found a promotional product to work for you? using the product page, you can buy online. We would recommend a sample first to review and an express quotation so we can review your artwork and provide an accurate price to complete.

Q - Can I cancel or modify my order after it's been placed?

A - You are welcome to amend or cancel your promotional products order right up until the final proof of approval to print stage. After this stage, your items will go into production with your unique design.

Q - Do you offer any guarantees or warranties on your products?

A - Our product and print partners supply each promotional item with a quality guarantee. We advise on a physical sample before proceeding with a bulk order. If you need to see a product warranty before committing, let our team know at 0116 298 2555; we would be glad to help.

Q - Can you help me come up with ideas for promotional products for my business?

A - Our experienced promotional products team are full of great merchandise ideas for your budget or industry. With many years of experience, we can generate some great ideas and costings to work for your budget and audience. Reach out to our team on Live chat or give us a call at 0116 298 2555

Q - Do you offer any packaging or gift wrapping options?

A - Looking for custom packaging or branded gift boxes? No problem. We can help source custom packing options to work with your budget. You can view our custom gift boxes here. Can't find what you are looking for? Give our team a call on 0116 298 2555.

Q - How can I track my order once it's been shipped?

A - Our team will advise on the expected despatch date once your order has been confirmed and sent to print. We only use commercial couriers such as DPD, TNT, Yodel, and other commercial delivery businesses depending on shipping within the UK or International or palletised deliveries. Once your promo goods have been collected and are out for delivery, you will receive tracking information to follow your order.

Q - Do you offer any storage or inventory management services for my promotional products?

A -We can help you with promotional merchandise fulfilment and storage. Give our team a call on 0116 298 2555

Q - Can I order promotional products to be shipped outside the UK?

A - Should you need your promotional merchandise to be shipped to a venue outside of the UK, we can help. So we can ensure you receive accurate shipping costs for your destination. Don't hesitate to get in touch with us on 0116 298 2555.

Q - How can I contact The Branded Company for customer support?

A - Our team is available Monday - Friday from 9 am to 5 pm. You can call on 0116 298 255 or contact your dedicated account manager following your order. We take customer service very seriously and will come back to you the same working day.

Q - What is your return policy for promotional products?

A - Due to the nature of a custom print to our promo items, we cannot accept returns on branded products. Further details can be found in our terms and conditions document. Should you purchase plain stock items, please get in touch with the team for a return collection on 0116 298 2555.

Q - How long does it take to get a proof of my custom design?

A - You can request a visual proof on a chosen promotional item or garment via the product page. We aim for a return visual proof within a couple of hours. For factory print proofs it may take up to 24 hours.

Q - Can you provide design services for my promotional products?

A - Our in-house design studio will be glad to support on design and visual proof services. You make this request and send your logo via the product page or drop us an email at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Q - Can I order a specific brand of product from you?

A - We supply a number of premium branded products such as Parker, Swiss Peak, Moleskine, Titleist, Waterman Pens, Camelbak and Thule

Q - How do I know if my order has been processed and is in production?

A - Once you wish to move forward with your order, we will then send you an order confirmation for you to check the details, such as the delivery address, and then raise an order invoice for your records and payment. Within 24hrs you will be send a final approval showing the layout with your custom design, and once approved, we will move into production and confirm a delivery date. For express merchandise orders, this may all happen within a matter of hours.

Q - Can I order a sample of a product with my own custom design on it?

A - Yes, we can provide a pre-production sample at a cost or a free unprinted sample FOC on selected product samples such as promotional pens. Contact our team on 0116 298 2555 to discuss.

Q - Do you offer any products that are made in the UK?

A - If you are looking for promotional items that have been manufactured in the UK, we can supply you with a list of suggested products to consider. Contact our team at This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call at 0116 298 2555.

Q - What is your policy on product safety and compliance?

A - Due to the volume of promotional products available, each collection or individual product will have a different documented product safety policy and compliance for each item. For example, our team can help with relevant documentation if you are looking for promotional items for children. Give us a call on 0116 298 2555.

Q - Can I receive a discount for ordering products for a charity event?

A - Should you be running to a tight charity budget, our team can help. Call us on 0116 298 2555

Q - How do I know if the products I order will meet my quality standards?

A - We always recommend you review a product sample before committing to a bulk custom order. You should review the item from budget ranges to ensure it fits your standard for the price point. If you need to see documentation on the chosen product, email our team at This email address is being protected from spambots. You need JavaScript enabled to view it. we would be happy to send it to you for review.

Q - Can I get a refund if I am unsatisfied with my order?

A -We understand that a print completion may not be 100% accurate on occasion, or they may be an issue following delivery. We take customer complaints very seriously, so please contact our team on 0116 298 2555 to discuss so we can resolve the issue for you, either a reprint or a refund. Please contact our team within three working days following a delivery you are unhappy with. You can read more about our refund policy in our terms and conditions.

Q - Can you provide me with a list of your most popular promotional products?

A - With our vast online offering of promotional products, you can view our best-selling merchandise here. Alternatively, if you need a promo expert to discuss your audience and budget and give you some great ideas, call our team on 0116 298 2555

Q - Do you offer products specific to a particular industry or event?

A - Our website has sector merchandise ideas such as Education, healthcare and hospitality. If you would love to speak to one of our experienced promotional product team members for inspiration, call us at 0116 298 2555.

Q - Can I request a specific delivery date for my order?

A - If you require a no-fail delivery date on a promotional order, please let our team know, so we can advise on hitting this delivery date in advance of your event. Need express printed products in 3 days? You can view our printed items delivered quickly here.

Q - How do I know if my order will arrive in time for my event?

A - Let us know your event date, and we will advise if we can achieve this. Following your completed print run, we will provide full courier tracking details to track your goods.

Q - Do you offer any free samples or promotional giveaways?

A - Samples are available on many products. Please use the sample request box on the product page. Certain high-value promo products are chargeable. Our team will contact you to advise.

Q - Can I choose the colour of the product, or does it only come in one colour?

A - When it comes to brand match, where possible, the product page will advise on available promo item colour options and trim variations. We can also supply the nearest PMS code and a sample to review.

Q - Can you provide me with a list of your recommended products for a specific budget?

A - Working to a budget, no problem. Call us on 0116 258 2555, and we can work to a product range and quantity or print spec to fit within your budget and appeal to your audience.

Q - Can I order different products with different designs in the same order?

A - This is possible, but the minimum print runs with each design will apply, product by product basis. Need different designs and numbers of prints for each design? Call us on 0116 298 2555 to discuss the most cost-effective method to achieve this.

Q - How can I be sure that my products will be delivered securely and undamaged?

A - We only use commercial courier services for our deliveries. Each courier has a contract to fulfil for secure delivery undamaged and requiring a signature. If you find your delivery has not arrived as planned or is damaged in transit, don't hesitate to contact us within 24hrs to resolve.

Q - Can I get a discount if I order the same product multiple times?

A - For your first order of certain promotional items with your unique design, a set-up cost may need to be applied. Following a repeat of the same design, this cost will be deducted from your repeat order.

Q - How can I leave feedback or a review of my experience with The Branded Company?

A - We love feedback. It helps us further improve our customer experience and reward our hardworking team. Please drop us a review by email or to our REVIEWS page here https://www.reviews.co.uk/company-reviews/store/www.thebrandedcompany.co.uk

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